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Welcome to VivaLiva Australia Pty Ltd. By accessing or purchasing from our website (vivaliva.com.au), you agree to the following terms and conditions. Please read them carefully.
1. Use of Our Website
You agree to use this site only for lawful purposes. Any misuse, tampering, or disruption of the website is strictly prohibited.
2. Product Information
We strive to display our handmade décor and spice products as accurately as possible. However, variations may occur due to the artisan nature of the products. Images and descriptions are for reference only.
3. Pricing and Payment
All prices are listed in AUD and include GST where applicable. We reserve the right to update pricing without notice. Payments are processed securely via our payment partners.
4. Shipping and Delivery
We currently ship within Australia. Shipping times vary depending on your location. Estimated delivery times are provided at checkout and may be subject to courier delays.
5. Returns and Refunds
Please refer to our Return and Refund Policy below for detailed information on eligibility, conditions, and process.
6. Intellectual Property
All content on this site, including logos, product images, and descriptions, is the property of VivaLiva Australia and may not be reused without written permission.
7. Limitation of Liability
We are not liable for any loss or damages resulting from the use or inability to use this website or our products, to the extent permitted by law.
8. Privacy
Your privacy is important to us. We handle your information in accordance with our Privacy Policy.
9. Modifications
These Terms may be updated at any time. Continued use of the site signifies your acceptance of any changes.
At VivaLiva Australia, we take pride in delivering quality Australian-sourced spices and Indian artisan décor. If you’re not satisfied with your purchase, we’re here to help.
Eligibility for Returns
We accept returns within 14 days of delivery for the following reasons:
· Damaged or defective items
· Incorrect item shipped
· Items significantly different from description
Please note: We do not accept returns for change of mind, opened spice products, or custom-made décor.
Return Process
To initiate a return:
1. Contact us at [insert email or form link] with your order number and reason for return.
2. Include clear photos of the item (if damaged or incorrect).
3. We’ll provide instructions for return shipping (customer to bear return shipping costs unless the item is faulty or incorrect).
Refunds
Once we receive and inspect the returned item:
· Approved returns will be refunded to the original payment method within 5–7 business days.
· You’ll receive a confirmation email once the refund is processed.
Exchanges
We currently do not offer exchanges. If you need a replacement, please initiate a return and place a new order.
Contact Us
For any questions, reach out via our Contact Us page or email [vivaliva.australia@outlook.com].
At VivaLiva Australia, we take pride in delivering quality Australian-sourced spices and Indian artisan décor. If you’re not satisfied with your purchase, we’re here to help.
VivaLiva: Mindful Home. Vibrant Life.
+61 414435464 (Darwin), +61 411011606 (Sydney)
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